We respond to inquiries in the order they are received, so it may take up to two business days (excluding weekends and holidays) to respond.

When inquiring about your order, please be sure to include your name and order ID starting with "#".

*About entering your email address*

"i.softbank.jp" "docomo.ne.jp" "ezweb.ne.jp" "softbank.ne.jp"

In carrier emails such as the above,

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Please enter a free email address such as "gmail.com".