For customers who do not receive emails from DeukuWe have confirmed that there are many cases where emails from shops are not being delivered to customers who use free email (Gmail, Yahoo mail, etc.) or carrier email (au, docomo, softbank) .
Our shop automatically sends an email to [ info@deuku. info ] We will send you an "order confirmation email (automatically delivered)". Additionally, we always respond to inquiries within 3 business days.
If you are not receiving emails from our shop, the following may be the case. Please change your settings so that you can receive emails from our email address [ email@example.com ] .
Customers using free email such as GmailOur shop [ firstname.lastname@example.org ] may be judged as spam and automatically moved to your spam folder, trash can, or in the case of Gmail, to promotions.
Please check your spam folder, trash can, and promotions. Please search your mailbox for info@deuku .info ] or [Deuku].
Customers using carrier mailThe email may not have arrived due to the spam settings of your mobile phone company (au, docomo, softbank).
Even if you are not aware of your own settings, some mobile phone devices may be set to "reject all" emails sent from a PC or emails containing URLs.
Please check your spam email settings and designated reception settings, and check our shop [ Please set your settings so that you can receive emails from email@example.com . After that, if you contact our shop [firstname.lastname@example.org], we will resend the confirmation email or reply email.