It takes about 10 to 14 days from order confirmation to shipping, and about 15 days from shipping to delivery.
*If there is a delay in customs clearance due to overseas delivery, the delivery date may also be delayed.
*"Ready to ship" products will be shipped within 1 to 3 days (excluding Saturdays, Sundays, and holidays).
* The above days are a guideline. Shipping may be delayed depending on the situation.
*If your address or phone number is incomplete, please be sure to reply to our confirmation message. We will not be able to ship your order until we receive the correct information.
Shipping charges are extra. Free shipping for purchases over 10,500 yen.
Our partner delivery partners are as follows.
For normally delivered products, tracking information will be reflected once the item has been cleared by customs and handed over to the domestic collection and delivery company. Normally, it takes approximately 7 days for customs clearance, but if there is a delay in customs clearance, product delivery may be delayed from the above scheduled date.
Please note that we cannot be held responsible for delays due to such reasons.
Please place your order with plenty of time to spare.
Regarding long-term absence/incorrect address
If the customer is absent, please request redelivery yourself using the absence notification.
Items whose storage period has passed due to absence or incorrect address will be automatically returned to the international carrier and disposed of.
Products that have passed their storage period will be discarded, and we will not be able to accept reshipping, refunds, etc. under any circumstances.
If cancellations continue due to customer circumstances (long-term absence, incorrect address), we will take measures to restrict payment methods.
Please make sure to receive your ordered items within the specified period.
About changing shipping address
You may cancel or change your order or address within 30 minutes of placing your order.
If you would like to do so, please contact us using the inquiry form, including your order ID starting with #, your name, and your new address.