About the shop

Business day

Business days: Weekdays AM10:00-PM6:00(JST)
Closed: Saturdays, Sundays, Holidays *We will notify you at the top of the site of any closures during public holidays and New Year's holidays.
*Depending on road traffic conditions, the arrival date may be delayed. Also, delivery to remote islands may take some time. Thank you for your understanding.

Sales location

There are currently no plans to sell it at physical stores.
Available only at the official online store ( https://deuku.jp/ ) .
*If the product will be sold at a physical store, we will notify you on this website and SNS.

merchandise

-Please refer to the product description section for detailed size information.
- When creating product pages, we make every effort to reproduce the actual colors through color correction, but the colors may look quite different depending on the customer's monitor environment and settings.
Additionally, the color tone will vary depending on whether you view the product indoors under fluorescent lights or outdoors under natural light, so please consider the shooting environment when viewing the product.

Contact information

Click here to contact us

Delivery area

Within Japan ,and United States, excluding Alaska and Hawaii.

Delivery charge

20USD per order.

Flow until the product arrives

It takes about 10 to 14 days from order confirmation to shipping, and about 15 days from shipping to delivery.

Products marked as "immediate delivery" will be shipped domestically within 1 to 3 days (excluding Saturdays, Sundays, and holidays).

*Deposit confirmation will be made on the next business day after the order date, regardless of the payment method.

* The above days are a guideline. Shipping may be delayed depending on the situation.
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Order → Payment ( order ) confirmation → Inspection/packing → Overseas shipping → Domestic shipping → Arrival

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1) Once we receive your order, we will send you an "Order Confirmation Email".
2) After completing the shipping procedure with the shipping company, we will send you a "Notification of product shipping completion" email.
*Due to production, the delivery date of the product may be delayed. If there is a significant deviation from the schedule, we will notify the customer as soon as we know.
3) Please wait for arrival.
*If you purchase multiple items, the items may be shipped in the order they are ready.

Regarding long-term absence/incorrect address

If the customer is absent, please request redelivery yourself using the absence notification.

Items whose storage period has passed due to absence or incorrect address will be automatically returned to the international carrier and disposed of.

Products that have passed their storage period will be discarded, and we will not be able to accept reshipping, refunds, etc. under any circumstances.

If cancellations continue due to customer circumstances (long-term absence, incorrect address), we will take measures to restrict payment methods.

Please make sure to receive your ordered items within the specified period.

About account creation

By creating an account, you can check the details and status of your order.

→ https://deuku.jp/account/register

You can create an account by registering your name, email address, and password here.

Regarding cancellation/change of delivery address

Cancellation/change of order details/change of address

You may cancel or change your order or address within 30 minutes of placing your order.

If you wish to place an order, please contact us by using the Contact Us form or by sending us an e-mail here, stating "Order ID starting with #" and your name.

Please note that we may not be able to accept order cancellations for ordered items (non-cancellable pre-order items, sale items, etc.). Please understand this in advance.

Please also note that after the above, cancellations and changes cannot be made.